Privacy Policy

This Privacy Policy describes how PAZOOCHA LTD ("we", "us", "our") collects, uses, and protects your personal information when you use our Pluggie service ("Service"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

PAZOOCHA LTD is the data controller for personal data collected through the Service.
Address: 85 Great Portland Street, First Floor, W1W 7LT London, United Kingdom
Contact email: support@pluggie.net

2. Information We Collect

2.1. Information You Provide

• Account information (username, email address)
• Payment information (processed by our payment provider)
• Domain settings
• Service configuration preferences

2.2. Information Automatically Collected

• IP addresses used to connect to our Service
• Service usage data (connection times, traffic volume)
• Device and browser information
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information for:

• Providing and maintaining the Service
• Processing your payments
• Communicating with you about the Service
• Improving and securing the Service
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on: performance of our contract with you, our legitimate interests, your consent (where applicable), and legal obligations.

5. Data Sharing and Third Parties

We share your personal data with:

• Payment processors (Stripe via Buy Me a Coffee)
• Service providers necessary for providing the Service
• Law enforcement when legally required

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure. We use encryption for data in transit and secure our infrastructure against unauthorised access.

7. Your Privacy Rights

Under UK data protection law, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict or object to processing, data portability, and withdraw consent.

8. Data Retention

We retain your personal data only for as long as necessary to provide you with the Service and comply with legal obligations. Account data is retained while your account is active and for a period afterwards for legal compliance.

9. Cookies and Analytics

We use the following analytics tools to help us understand how visitors use our website. None of them load unless you give explicit consent through our cookie consent banner.

• Matomo Analytics — self-hosted on our own infrastructure, configured with IP anonymisation. No data is shared with third parties. Used only after you accept analytics cookies.
• Google Tag Manager — a tag management container that may load further analytics or marketing tags. Loaded only after you accept analytics cookies. We currently use it primarily for conversion tracking on the subscription flow.

If you reject analytics cookies, neither Matomo nor Google Tag Manager is loaded — no tracking script runs and no cookies are set for analytics purposes. You can change your choice at any time by clicking “Cookie Settings” in the page footer.

10. Children's Privacy

Our Service is not intended for use by children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us.

11. International Data Transfers

Your data is processed within the United Kingdom. If any data transfer outside the UK becomes necessary, we ensure appropriate safeguards are in place in accordance with UK data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, notifying you by email.

13. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us at: support@pluggie.net

14. Complaints

If you have concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/